Family Health Choice
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About the Plan
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What is Family Health Choice?
Is it health insurance?
What is a Prepaid Health Clinic?
What is a Discount Plan Organization?
Who regulates FHC?
Health Plan vs. Discount Plan
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Enrollment & Cost
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How do I enroll?
How much does it cost?
What is the enrollment fee?
When does coverage start?
Can I add family members?
Who counts as a dependent?
How do I get family ID cards?
How do I change my payment?
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Plan Types
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What plan types are available?
What is the Basic Plan?
What is the Plus Plan?
What is the Premium Plan?
What is a Dual Specialty Doctor?
Best plan for chronic illness?
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Doctors & Copayments
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What are my copayments?
Cost for assigned PCP visit?
Cost to see a specialist?
Cost for unassigned doctor?
Do I need a referral?
How do I find a doctor?
How do I change my PCP?
What if I go out-of-network?
Can I self-refer to a specialist?
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Dental Plans
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What dental plans do you offer?
Core Care Dental Plan
Essential Smile Dental Plan
Elite Smile Dental Plan
How do I find a dentist?
Are braces covered?
How much does a crown cost?
How much does a root canal cost?
Are cleanings free?
Are implants covered?
What is NOT covered by dental?
Is there a waiting period?
What about a dental emergency?
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Lab Tests & Diagnostics
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What lab tests are available?
CBC blood test price
A1C / diabetes test price
Cholesterol / lipid panel price
PSA prostate test price
Thyroid (TSH) test price
Vitamin D test price
Imaging services & prices
MRI price
Mammogram price
Ultrasound price
CT scan price
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Pharmacy
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How do pharmacy benefits work?
How do I use the EasyDrugCard?
Which pharmacies are included?
How much can I save?
What is the card info?
Does it cover OTC meds?
Does the card expire?
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Virtual Urgent Care
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How does virtual care work?
How much does it cost?
What conditions can be treated?
How do I access it?
Can they prescribe medication?
Is it available 24/7?
Can I use it while traveling?
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Medical Bill Negotiation
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How does bill negotiation work?
Is it free to use?
Which bills qualify?
How do I contact GetAdvocacy?
When should I use it?
Help for postponed procedures?
Is Spanish support available?
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Vision & Other Benefits
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What vision benefits are available?
Do I need a referral for vision?
What mental health services exist?
What preventive care is free?
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Emergencies
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What do I do in an emergency?
Does FHC cover the ER?
What are post-stabilization services?
Mental health crisis help
Can I get after-hours care?
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Member Card & Portal
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How do I use my membership card?
How do I log into the portal?
What is in the member portal?
Lost or stolen card
How do I update my info?
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Rights, Grievances & Cancellation
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What are my member rights?
What are my responsibilities?
How do I file a grievance?
Complaint vs. formal grievance?
How long do I have to file?
What is an urgent grievance?
Can I appeal to the state?
How do I cancel my membership?
What if I miss a payment?
Will I get a refund?
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General Questions
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Is FHC available outside Florida?
Can I use FHC with other insurance?
How does FHC protect my privacy?
Florida Patient Bill of Rights
Are FHC doctors employees?
How do I contact FHC?
What are FHC office hours?
Where is FHC located?
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· FHC is a Florida-licensed Prepaid Health Clinic — not insurance